Frequently Asked Questions
How does my donation to the Adopt an Animal program support the Toronto Zoo?
As a charitable organization, funds raised through the Adopt an Animal program support the Toronto Zoos scientific research and conservation efforts to help save vulnerable wildlife at home and abroad. To learn more about the Toronto Zoo's efforts to protect wildlife and wild spaces, click here.
What animals are available for adoption?
We currently have over 20 Toronto Zoo animals available for adoption, including 4 Canadian species. If you don't see the animal you are looking for, inquire about a custom adoption by contacting firstname.lastname@example.org. Please note that species fact booklets are not included with custom adoptions.
Can I adopt more than one animal?
Yes – you are welcome and encouraged to adopt as many animals as you would like!
Is there a character limit for the certificate name?
The name on the certificate is typically the first and last name of the adopter. You may choose to omit a last name if you wish. There is no character limit, but we unfortunately do not have the space on the certificate to include personal messages. If you would like to include a personal message to the recipient of the package, please leave this as a "note to charity" during checkout.
Please note that The Toronto Zoo Wildlife Conservancy reserves the right to request an alternate name, if provided name is deemed to be inappropriate or offensive.
Is the donation amount associated with my Adopt an Animal package a one-time fee? How long is my adoption valid?
Yes - Your Adopt an Animal donation is a one-time fee, due in full at time of purchase. Your animal adoption is valid for one year from the month of purchase.
Am I able to name the animal I adopted?
Unfortunately not. All of the animals currently available for adoption have names.
How can I purchase an Adopt an Animal package?
Adopt an Animal packages are available for purchase online. If you are having difficulty with your order, please contact us at email@example.com or by phone at 416-392-9114.
I’m having issues processing my order online.
We’re sorry to hear that you are experiencing issues processing your online donation. Please contact firstname.lastname@example.org or phone us 416-392-9114 and we will happily assist you.
I want to purchase an Adopt an Animal package as a gift.
Adopt an Animal packages make the perfect gift for any occasion! When making your purchase, you will be promoted to provide the “Certificate Name” – which will be included on a personalized certificate of adoption. Adoption gifts can be mailed directly to the donor or the recipient by entering the shipping address during checkout.
Will I receive a charitable tax receipt for my donation?
Yes - A charitable tax receipt will be issued to the purchaser of the package, as per the regulations set out by the Canada Revenue Agency. Business acknowledgment letters may be issued upon request, where applicable. Full or partial tax receipts are issued where applicable. Please see adoption package details.
When and how will I receive my charitable tax receipt?
In an effort to reduce cost and paper usage, charitable tax receipts will be issued to the purchaser by email when an email address is provided during order placement. Otherwise, charitable tax receipts will be printed and issued via Canada Post. Please be advised that mailed tax receipts may take up to four weeks to be issued.
How and when will I receive my adoption package?
In order to keep our shipping costs as low as possible, standard packages are shipped through Canada Post, unless otherwise indicated. Tracking numbers are not provided and we are not able to advise when packages will be delivered once it has been sent from our offices.
If you have not received your package within 10 business days of placing your order please contact us by emailing email@example.com or by phoning 416-392-9114.
What is the refund policy?
All Adopt an Animal packages and are non-refundable.
My Adopt an Animal arrived damaged or incorrect.
If your adoption package arrived damaged or otherwise incorrect, a replacement may be sent at our discretion, and the cost of shipping will be covered by the Toronto Zoo Wildlife Conservancy. Please email firstname.lastname@example.org or phone 416-392-9114 to get in touch.